SHIPPING AND DELIVERY POLICY
We aim to dispatch your order within 3 working days. 99% of the orders are shipped in the 3 working days.
We ship worldwide with free shipping.
Europe / North America
HØGHHEIM offers EXPRESS shipping to all of Europe/North America.
All orders to North America are shipped via DHL EXPRESS on a tracked service. Delivery time frames vary from country to country. Delivery time is 4-5 days max for North America countries.
If you would like a shipping quote please proceed to checkout with your desired items.
Once you made an order you will receive a mail which will show your order confirmation and list of your items. Once your order has been dispatched from our warehouse you will get second mail titeled; 'Shipping notification' this notification will list all of your items and a 'Track your order' link will show. Please follow this link to be redirected to your tracking info. Note tracking will only update once scanned by shipping company, please allow 24 hours for this to update.
Please note the estimated delivery time frames provided at checkout and above are not guaranteed. These time frames are in place to give our customers an idea of delivery dates and should not be seen as 100% accurate. HØGHHEIM will not be held responsible for any delays in delivery due to courier issues.
If you miss your delivery you will receive a calling card from shipping company which will give instructions on what to do next.
CUSTOMS & MISSED PARCELS
Customs and Duties
If customs or import duties are charged, HØGHHEIM covers all additional fees for the customer. Unfortunately we have no control over these charges, and cannot determine what the cost might be, as customs policies and import duties vary from country to country. We advise that you contact your local customs office to find out current charges before you order.
The customer must take full liability for any parcels returned to HØGHHEIM due to unpaid customs charges or ignored/unseen emails from your customs office or carrier. Postal charges, return shipment costs, customs charges and handling fees will all be deducted from any refund, gift card or requested exchange due.
Any items not delivered due to recipient not being home will generally be returned to a local depot after the second delivery attempt, items not collected from the depot will be returned to HØGHHEIM, we will then issue a refund of goods MINUS our postal charges and an admin fee for returned items. We advise customers to use an address that they can guarantee someone being there to receive the item (home or place of work) as they will need to be signed for.
Once your parcel leaves our warehouse it is the carriers responsibility to deliver your package to you. We have very little if any power to influence any non-delivered items. The carrier will explain their procedures as well as any compensation claim processes. We will always do our best to help this process along when contacted by the customer via firstname.lastname@example.org
For all European and International orders, if your parcel is undelivered outside of the ETA time please contact email@example.com
Please allow 10 days after the ETA time before requesting any form of re-delivery or refund. HØGHHEIM will always do our best to locate and update you on our delivery if needed.